Privacy Policy.

1. Who We Are

CarLer is a technology platform designed to support driving instructors and learner drivers.

CarLer is operated by:

RD2SUCCESS FAST TRACK LTD
United Kingdom

For privacy or data-protection enquiries, contact:

[email protected]

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through or in connection with:

• The CarLer website.
• The CarLer Instructor application.
• The CarLer Learner application.
• CarLer customer and technical support.
• Features and services made available through the CarLer platform.

The exact information processed can depend on which CarLer features you choose to use and the permissions you grant on your device.

3. Information We May Process

Depending on how you use CarLer, information processed through the service may include:

Account Information

• Name.
• Email address.
• Telephone number.
• Account and profile information.
• Login and authentication information.

Instructor Information

Where relevant to an instructor account, information may include details such as:

• Instructor profile information.
• Working or service areas.
• Vehicle and transmission information.
• Learner and lesson management information.
• Availability and diary information.

Learner Information

Where relevant to a learner account, information may include:

• Learner profile information.
• Lesson-related information.
• Instructor connection information.
• Learning or progress-related information.

Technical Information

CarLer or service providers supporting CarLer may process technical information necessary to operate, secure, diagnose or improve the service.

This may include information relating to device type, operating system, application version, technical logs, error information, network information or similar technical data where applicable.

4. How We Use Information

Personal information may be processed where necessary to:

• Create and manage CarLer accounts.
• Provide CarLer functionality.
• Connect relevant instructor and learner functionality.
• Manage lessons, scheduling and related information.
• Provide learning and theory-related functionality.
• Support payment functionality.
• Provide maps, location or navigation functionality.
• Provide customer and technical support.
• Maintain the security and integrity of CarLer.
• Investigate technical problems or misuse.
• Comply with legal and regulatory obligations.
• Develop and improve the CarLer service.

5. Our Legal Bases for Processing

Where UK data-protection law applies, our legal basis for processing personal information will depend on the specific information and purpose involved.

Relevant legal bases may include:

• Contract: where processing is necessary to provide a service you have requested or to take steps before entering into a contract.
• Legitimate interests: where processing is reasonably necessary to operate, protect or improve CarLer and those interests are not overridden by your rights.
• Legal obligation: where we need to process information to comply with applicable law.
• Consent: where we rely on your consent for a particular type of processing.

Where processing is based on consent, you may withdraw that consent subject to applicable law. Withdrawal does not affect processing that was lawful before consent was withdrawn.

6. Location Information

Certain CarLer functionality may use device location where that functionality is enabled and the relevant device permission has been granted.

Location functionality may be relevant to features such as maps, navigation, pickup locations or other location-based functions.

Your device operating system normally allows you to control location permissions through your device settings.

Disabling location access may prevent location-dependent features from operating correctly.

7. Calendar Functionality

CarLer may provide functionality involving calendar services where supported.

Where a user chooses to connect or use an external calendar service, relevant information may be processed as necessary to provide the requested calendar functionality.

Third-party calendar providers may process information under their own terms and privacy policies.

8. Payments

CarLer may provide functionality that allows or supports payments between relevant users or through supported payment providers.

Payment transactions may involve third-party payment processors such as Stripe or another payment provider made available through the service.

Where a third-party payment provider processes a transaction, that provider may collect and process payment and transaction information under its own terms and privacy policy.

CarLer does not require users to send full payment card numbers, card security codes or online banking passwords to CarLer Support.

9. Communications

Depending on the functionality available within CarLer, users may be able to communicate or exchange relevant information in connection with lessons or their instructor-learner relationship.

Where communication functionality is provided, information may be processed as necessary to deliver, operate, secure or support that functionality.

Users should avoid sharing unnecessary sensitive personal information through communications.

10. Notifications

CarLer may use notifications to provide information relating to account activity, lessons, requests, reminders, messages, service information or other relevant application activity.

Notification permissions can normally be controlled through your device settings.

11. Driving Instructors and Learner Drivers

CarLer provides technology that helps driving instructors and learner drivers interact and organise aspects of their driving journey.

In some circumstances, a driving instructor may independently process personal information relating to their learners for the purpose of operating their own driving instruction business.

Where an instructor independently determines how and why they process personal information outside CarLer's own processing activities, the instructor may have their own data-protection responsibilities.

12. When We May Share Information

We do not sell personal information.

Information may be shared where reasonably necessary with:

• Service providers that support the operation, hosting, maintenance or security of CarLer.
• Payment service providers where payment functionality is used.
• Technology providers supporting relevant application functionality.
• An instructor or learner where sharing is necessary for the relevant connected functionality requested by users.
• Professional advisers where reasonably necessary.
• Government, regulatory, law-enforcement or legal authorities where disclosure is required or permitted by law.
• A purchaser, successor or relevant party in connection with a legitimate corporate transaction, subject to appropriate safeguards.

13. Third-Party Services

CarLer may interact with third-party services, platforms or technology providers.

These may include, depending on the functionality used:

• Apple services.
• Google services.
• Payment providers.
• Mapping and navigation services.
• Calendar services.
• Hosting and infrastructure providers.

Third-party services may process personal information under their own privacy policies and terms.

14. Security

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet-connected service or electronic storage system can be guaranteed to be completely secure.

Users are responsible for protecting their account credentials and should not share their passwords with other people.

15. International Processing

Some technology or service providers used in connection with CarLer may process information outside the United Kingdom.

Where applicable law requires safeguards for an international transfer of personal information, we will take appropriate steps to ensure relevant safeguards are used.

16. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was processed, including to provide CarLer services, maintain appropriate business and security records and satisfy legal, accounting, regulatory or dispute requirements.

Retention periods can vary depending on the type of information, the reason it is processed and any applicable legal requirements.

Information may be deleted or anonymised when it is no longer reasonably required.

17. Account and Data Deletion

You may request deletion of your CarLer account and associated personal information by contacting:

[email protected]

Where possible, please contact us from the email address associated with your CarLer account and state whether you use CarLer Instructor or CarLer Learner.

We may need to verify your identity before completing a deletion request.

Deletion requests are subject to information that we may lawfully or legitimately need to retain, including information required for legal, security, fraud-prevention, accounting, regulatory or dispute purposes.

18. Your UK Data Protection Rights

Subject to applicable UK data-protection law and any relevant exemptions, you may have rights including:

• The right to request access to personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information in certain circumstances.
• The right to request restriction of processing in certain circumstances.
• The right to object to certain processing.
• The right to data portability where applicable.
• The right to withdraw consent where processing is based on consent.

To exercise a relevant right, contact:

[email protected]

We may ask for information necessary to verify your identity before responding to a request.

19. Complaints

If you have a concern about how we process your personal information, please contact us first so we can investigate it.

You may also have the right to complain to the Information Commissioner's Office, the UK's data protection supervisory authority.

20. Children's Privacy

CarLer is intended for users of driving-learning and driving-instruction services.

Because people may begin learning to drive before turning 18, some CarLer users may be under 18.

Where applicable, we take account of the additional data-protection considerations that apply to children and younger users.

Users should provide only information reasonably necessary to use the relevant CarLer services.

21. Website Information and Cookies

The CarLer website may use technical technologies necessary to operate the website and, where enabled, may use cookies or similar technologies.

Where non-essential cookies or similar technologies are used in circumstances requiring consent, users should be provided with appropriate information and choices.

22. Changes to This Privacy Policy

We may update this Privacy Policy when CarLer, app functionality, legal requirements or our processing activities change.

When this policy is updated, the revised version will be published on this page and the "Last updated" date will be changed.

Where required by law, additional notice may be provided for material changes.

23. Contact Us

For privacy, account deletion or data-protection questions relating to CarLer, contact:

RD2SUCCESS FAST TRACK LTD

Email:
[email protected]

Support:
https://carler.uk/support