How can we help?
Support for CarLer Instructor and CarLer Learner. Find answers to common questions, troubleshoot problems and get help with your CarLer experience.
Which CarLer app do you use?
Choose your CarLer experience below to find the most relevant help.
Instructor Support
Help for driving instructors using the CarLer Instructor app.
- Instructor account help
- Diary and lesson scheduling
- Learner management
- Working areas
- Payment functionality
- Maps and navigation
- App troubleshooting
Learner Support
Help for learner drivers using the CarLer Learner app.
- Learner account help
- Driving lessons
- Instructor connection
- Learning journey
- Theory functionality
- Payment functionality
- App troubleshooting
What do you need help with?
Account Access
Help if you're having difficulty accessing or using your CarLer account.
Lessons & Bookings
Information about lesson organisation and booking-related functionality.
Payments
Help with technical issues involving supported payment functionality.
Instructor & Learner
Help with the connection between instructor and learner accounts.
App Problems
Troubleshooting for app performance, loading and technical issues.
Privacy & Data
Information about privacy, account information and data-related requests.
Common questions.
I can't access my CarLer account. What should I do?
First check that you are using the correct login details and that your device has an active internet connection. Close and reopen the app and try again. If the problem continues, email CarLer Support at [email protected] and provide the email address associated with your account together with a description of the problem.
The CarLer app isn't working correctly. What should I do?
Make sure you are running the latest available version of CarLer. Close and restart the app and, where appropriate, restart your device. If the problem continues, contact support and tell us whether you use CarLer Instructor or CarLer Learner, your device type and what happens when the problem occurs.
I have a problem with a driving lesson or booking.
If your question relates to the actual arrangement of a driving lesson, including lesson availability, cancellation or an agreement made directly with your driving instructor, you should contact the relevant instructor first. If the issue is a technical problem with the CarLer platform, contact CarLer Support.
I have a payment problem.
If you experience a technical issue with payment functionality, contact support and provide sufficient information for the issue to be investigated. Never send your full payment card number, card security code, password or other sensitive payment credentials to CarLer Support.
How do I change app permissions?
Permissions such as location, notifications or other device functionality can normally be managed through the settings on your Apple or Android device. Restricting a permission may prevent a feature that depends on that permission from operating correctly.
Can CarLer guarantee that I will pass my driving test?
No. CarLer provides technology and learning functionality designed to support driving instructors and learner drivers. It cannot guarantee a theory test result, practical test result or driving licence.
How can I request deletion of my CarLer account?
Email CarLer Support at [email protected] from the email address associated with your account where possible. State that you would like your CarLer account and associated personal information deleted. We may need to verify your identity before processing the request. Certain information may need to be retained where required by law or for legitimate legal, security, fraud-prevention or regulatory purposes.
How can I make a privacy or personal data request?
You can submit a privacy request by emailing [email protected]. Please provide enough information for us to identify the relevant account and verify your request. You can also read the CarLer Privacy Policy at carler.uk/privacy.
Having a technical problem?
Try these basic steps before contacting support. They can resolve many common application problems.
Check your connection
Make sure your device has a working Wi-Fi or mobile-data connection.
Restart the app
Completely close CarLer and open it again.
Check for updates
Check the App Store or Google Play for an available CarLer update.
Restart your device
Restarting your phone may resolve temporary device or application problems.
Contact CarLer Support
If the problem continues, email [email protected]. Tell us which CarLer app you use, your device type and what went wrong.
Still need help?
When contacting CarLer Support, please tell us whether you use CarLer Instructor or CarLer Learner and provide a clear description of the issue.
Never send your password, full payment card details, card security code or other sensitive login credentials when requesting support.
Choose your CarLer app.
Are you teaching people to drive or learning to drive?